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Unify² PowerCall 1.0 (Lync Version)

Certain organizations receive many ‘spam’ calls from external users. Automated dialers with computer voice messages make it that much easier for telemarketers and other unwanted callers to call anyone and everyone with little or no effort. For instance, a certain external user may attempt to call the CEO of an organization repeatedly. Routing these calls to the CEO would not only frustrate the CEO, but could also lead to a huge loss in productivity.

Utilizing Lync out of the box, it is not possible for either a user or an administrator to control this behavior, and hence is at the mercy of external users discovering the relevant phone number causing this problem.

Instead, it would be ideal if a solution existed which ensured that when certain callers placed a call, that irrespective of whom they were targeting, the calls would be blocked or redirected to a central voicemail that would receive and handle these calls appropriately. The voicemail could be a generic “Please leave a message”, or could be to a receptionist’s voicemail, or another voicemail to handle the call gracefully.

Unify²'s PowerCall 1.0 enables enterprises to have finer control on the handling of incoming calls than is possible with Microsoft® Lync™ out of the box. By providing such capabilities, a Lync administrator is able to carry out simple scenarios such as blocking calls from certain external phone numbers, or ensuring that calls from these external phone numbers are redirected appropriately. With PowerCall, the administrator needs to configure and manage just one global list of Voice spam filter.

PowerCall Benefits

• Enable Lync Server Deployments by augmenting out of box Lync capabilities.
• Reduces Administration Costs Administrators can selectively block or redirect calls from external users.
• Increases Adoption because concerns regarding unwarranted calls can be eliminated.
• Simplifies Administrator Experience by leveraging a Lync integrated call management solution instead of disparate tools.
• Increase Employee Productivity by enabling users to focus on their tasks whilst gracefully handling any spam calls they receive.
• No Extra Hardware by leveraging existing Lync FE and BE components.
• Enhances Lync Usage Scenarios by enabling additional configuration options on Lync platform.

To obtain an evaluation copy, please contact: sales@unifysquare.com

Features

By leveraging the proven infrastructure in Unify²’s PowerCall dynamic call routing engine and solution architecture/framework, a multitude of call handling scenarios could potentially be accomplished.

PowerCall 1.0 allows administrators to configure a blacklist or spam list of numbers that can be used to either block, or redirect those calls to a predefined location for more graceful handling. PowerCall 1.0 has the following features:

• For incoming PSTN calls, PowerCall will search a “persons of interest” list of up to 30,000 numbers and block/redirect calls for any match.
• Redirection will be to a pre-configured voicemail destination (one destination for all the numbers).
• User Interface to add, edit, remove, search, and view “persons of interest” entries.
• Capability to read/add/modify/delete any entries on the “persons of interest” list can be based on membership against an Active Directory Security Group.
• The “person of interest” entry will capture First Name, Last Name, Contact Number, Entry Date, Notes, Last Modified Date and Last Modified Person.